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Case study · Kitchen refrigeration · EC3M

Condenser fan motor fault at a City retail venue.

Kitchen refrigeration unit reported as switched on but not operating correctly. Heavily contaminated coil and inadequate maintenance built up over time. Cleaned, diagnosed condenser fan motor failure, replacement parts ordered.

SectorRetail · venue with kitchen
Postcode areaEC3M (Eastcheap / City of London)
KitCommercial refrigeration unit (kitchen)
FaultCondenser fan motor failure, coil contamination
DurationTriage visit · return for parts
Engineer of recordStewat Rogers · F-Gas / REFCOM

The call

Venue manager reported a refrigeration unit in the kitchen area as switched on but not operating correctly. Site visit dispatched to diagnose.

On site

Attended site, liaised with manager. Located the refrigeration unit in the kitchen area. Found it switched on but not running correctly.

Stripped down the unit for further investigation. Equipment in a heavily contaminated and poorly maintained condition: excessive dirt and grease build-up restricting airflow across the condenser coil and through the internal sections.

The clean

Cleaned the condenser coil and the internal sections of the unit to restore airflow and improve heat-rejection efficiency. With airflow restored, ran the unit again under monitoring.

The diagnosis

Further testing identified that the condenser fan motor itself was faulty: not running correctly, causing the system to overheat and limp under restored airflow. Replacement fan assembly required.

Parts ordered. Return visit scheduled to fit the replacement fan assembly and complete the repair.

Recommendation

The unit had clearly fallen out of any regular service routine. Built-up contamination of this scale is preventable with quarterly condenser cleans on a PPM schedule. Recommendation noted on the job card to fold the unit into a documented PPM cycle.

Outcome

Cost band

Diagnostic and condenser clean visit typically £150-£280 + VAT. Return fit of a replacement fan assembly typically £180-£300 + VAT plus parts.

Refrigeration not pulling down?

Same-day London response on most weekdays. PPM contracts available for documented quarterly servicing.

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Commercial refrigeration fault?

F-Gas certified. Same-day London response on most weekdays. PPM contracts available.

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