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Case study · Refrigeration · SW15

Walk-in fridge condenser failure at a Putney members club.

Walk-in fridge running hot. Heavily contaminated condenser coil, seized condenser fan motor. Stripped, pressure-washed, fan freed and tested back to operation. Recurring issue documented: condenser sited between ductwork sections with restricted airflow. Relocation recommended.

SectorHospitality · members club
Postcode areaSW15 (Putney)
KitCommercial walk-in fridge
FaultsContaminated condenser coil · seized fan motor
DurationSingle visit · same day
Engineer of recordStewat Rogers · F-Gas / REFCOM

The call

Site reported the walk-in fridge running at high temperature. Stock at risk. Same-day callout.

On site

Attended, signed in via security, gained access to the walk-in compartment. Initial investigation showed the condenser coil was heavily contaminated, choking airflow across the coil and degrading the heat-rejection capacity of the unit.

Coil pressure-washed in place. Improved airflow was confirmed by hand and by visual inspection. However, further inspection found the condenser fan was not running.

The fix

Condenser stripped down to access the fan assembly. Fan motor had seized. Freed off, tested under load, returned to operation. Fan now running correctly; walk-in temperature recovering on monitoring.

The underlying issue

This is a recurring fault on this unit. Condenser is installed between two sections of ductwork that significantly restrict airflow. The restriction means the unit overworks, particularly through warmer months, leading to repeated overheating and component fatigue. The fan motor seizure today is a symptom; the cause is the install location.

Recommendation noted on the job card (and on previous job cards): relocate the condenser to an unrestricted-airflow position. Without relocation, breakdowns will continue each summer and component lifespan will stay shorter than it needs to be.

Outcome

Cost band

Single-visit walk-in service callout including condenser cleaning and a fan-motor strip-and-free typically £180-£350 + VAT depending on travel and on-site time. A condenser relocation (the underlying fix) sits in the £900-£1,800 range depending on pipework run.

Walk-in fault or recurring breakdown?

Same-day London response on most weekdays. F-Gas Cat 1 / REFCOM. We document recurring causes, not just the visit's fix.

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