Restaurants, pubs, bars, hotels, gastropubs. One Gas Safe and F-Gas registered team covers the kitchen gas, the walk-in chiller, the cellar cooling, the air conditioning and the EICR. One invoice, one service log, one number to call when service is busy and the kit goes down.
Walk-in chillers don't fail on Tuesday at 3pm. They fail at 5pm on a Friday with a full prep list and a service of 80 covers. Cellar cooling doesn't trip on Wednesday. It trips on Saturday night with a wedding mid-flow. Our hospitality customers stay with us because the line picks up, the engineer rolls out, and the kit gets back online before the stock spoils.
Yes, but with caveats. The 24/7 emergency line is for service-down situations: walk-in chiller failing with stock at risk, gas issues, cellar cooling failing during service. We aim to be live within 30 minutes of the call. We can't always get an engineer on site within 30 minutes (central London during evening service is realistic at 60-90 minutes), but we'll triage with you on the call.
Two windows usually work: 7-9am before prep (kitchen quieter, gas plant available) or 14:30-16:30 between lunch and dinner. We don't book CP42s during service.
Yes. Multi-site hospitality is one of our most common contract patterns. We coordinate CP42 + refrigeration service across all sites, issue a single consolidated report per quarter, and invoice once.
If you're an existing customer and call before 5pm on a weekday: same day, usually within 4 hours in central London. If you call out-of-hours: 60-90 minutes to on-site in central London during service. We'll talk you through immediate mitigation on the call while we're rolling.
Yes. We work for plenty of restaurant operators who lease space from larger property groups. We'll meet whatever insurance / certification / induction requirement the property group asks for, and provide a single document pack confirming Gas Safe + F-Gas + PI insurance + EL/PL.
CP42 + walk-in + cellar cooling + AC + EICR. One team. One contract. One number to call when service is busy.